Emergency Services and Support
During 2011/12 the Northern Ireland Ambulance Service received 142,026 emergency calls and 35,386 Doctors Urgent calls from across Northern Ireland. An emergency ambulance attended and delivered care to the patient for 132,447 emergency incidents, arriving within 8 minutes for 82,787 of those calls requiring an ambulance.
As a regional ambulance service we operate from one Emergency Ambulance Control (EAC) Centre based at Ambulance Headquarters in Belfast. Everytime we receive a 999 call from
a member of the public, our call handlers known as Emergency Medical Dispatchers use advanced bespoke software systems to put the call into one of the three categories based on the
clinical/medical urgency of the call. These systems allow our Control staff to provide those making a 999 call with pre-arrival medical advice in advance of the ambulance arriving with
them. It also permits us to prioritise calls to ensure those in need receive the appropriate response.
In line with other UK ambulance services, emergency medical dispatchers ask a series of carefully structured questions so that 999 calls can be put into one of three categories A, B or C.
We class the most serious calls-those where there is, potentially, an immediate threat to life - as Category A.
Those calls which are serious, but not life-threatening, are prioritised as Category B.
Those which are neither serious nor life-threatening are graded as Category C.
Each call is given a response appropriate to its categorisation.
We have a range of highly-skilled frontline operational staff who will treat our patients.
The government sets annual targets for us to reach our Category A patients within certain timescales.
The targets set for 2011/12 were that:
- NIAS would seek to ensure that an average of 72.5% of Category A (life threatening) calls are responded to within eight minutes regionally and not less than 65% of Category A (life threatening) calls are responded to within eight minutes in any Local Commissioning Group (LCG) Area.
In 2011/12, NIAS performance against these targets was recorded as:
|South Eastern LCG
999 calls are responded to by the nearest available ambulance or appropriate resource.
Non Emergency Services and Support
Patient Care Service
Regional Ambulance Training Centre